Better Business

Sustainability makes us a better, more resilient business and reduces risk, whilst engaging customers, suppliers and our own people.

The Evidence

  • Distinction: British Safety Council International Safety Awards
  • 18% of our leadership population is female
  • Best graduate recruitment strategy, Construction Investing in Talent Award

The Evidence

  • ServiceMark with Distinction from the Institute of Customer Service
  • Over £200,000 saved for Kempinski Hotels, Oman, thanks to resource-efficient innovations
  • +22 in customer satisfaction (NPS) score (against +36 in 2015, still in upper quartile for our industry)

The Evidence

  • >55% of UK suppliers are local businesses, including small- or medium-sized businesses.