Our Strategy

Sustainability is embedded in our decision-making and is fundamental to how we create long-term value for our stakeholders. For us, it is a core strategic capability which helps us to deliver our mission of making tomorrow a better place.

Making tomorrow a better place - Petal image with the three betters

Our vision

To be the trusted partner for providing services, delivering infrastructure and creating places that bring lasting benefits to our customers and the communities in which we live and work.

How we’ll achieve this

By creating and sharing value for our economies, for society and for the environment.

What we rely on

  • Financial and natural resources (ethically and responsibly sourced and used)

  • Skilled, committed and engaged people

  • Long-term customer, community and supplier relationships

  • Corporate governance and operational excellence

  • Strong (risk) management systems and processes

What we do

Support services

Provide maintenance, facilities management and energy services for buildings and infrastructure.

Project finance

Arrange funding for Public Private Partnership projects to deliver public sector buildings and infrastructure.

Construction services

Deliver a wide range of buildings and infrastructure.

Our strategy

Making tomorrow a better place by...

Better Business

Making tomorrow a better place byinvesting in safety, health and talent

57% reduction in All Accident Frequency Rate (AAFR) against a 2011 baseline
(2015: 51%, 2020 target: 70%)

18% of our leadership population are women
(2015: 18%, 2020 target: 30%)

Top 50 Employer for Women
The Times

Making tomorrow a better place bycreating customer trust

+22 Net Promoter Score
(2015: +36)

Making tomorrow a better place bydeveloping supply chains

24% of suppliers responded positively to sourcing materials and products from responsible and ethical sources
(2015: 25%, 2020 target: 100%)

55% local spend including SMEs
(2015: 58%, 2020 target: 60%)

Better Environment

Making tomorrow a better place bytackling climate change

34% reduction in carbon footprint
(2015: 31%, 2020 target: 41%)

Recognised as a climate leader for third successive year (CDP)

Making tomorrow a better place byconserving resources

95% waste diverted from landfill
(2015: 94%, 2020 target: 97%)

37% water reduction (operations); 1% reduction (estate)
(2015: 40% (operations) and 24% (estate), 2020 target: Maintain 28%)

Making tomorrow a better place byprotecting the environment

1.5 billion trees planted in Canada since 1985

Better Communities

Making tomorrow a better place bybuilding community relationships

44% of contracts audited for effective implementation of Community Needs Plans
(2020 target: 33% year-on-year for 3 years)

30% of Carillion people use their volunteering allowance to support communities where we work
(2015: 18%, 2020 target: 50%)

Making tomorrow a better place byinspiring young people

Supported 49,771 students by volunteering over 11,000 hours of our time in schools, colleges and universities

Making tomorrow a better place bysupporting employment

88% UK Carillion apprentices who completed their framework had an employment outcome
(2015: 89%, 2020 target: 95%)

Our wider contribution

Through our strategy, we will contribute to nine Sustainable Development Goals, the UN’s global agenda for sustainable development by 2030.

Better Business

Good health and well-being. Gender equality. Industry, innovation and infrastructure.

Better Environment

Responsible consumption and production. Climate action. Life on land.

Better Communities

Quality education. Decent work and economic growth. Sustainable cities and communities.

Outcomes for a better future

Our refreshed strategy still reflects the six positive outcomes that have guided us so far: building a successful business, leading the way with customers and suppliers, providing better prospects for our people, supporting sustainable communities, enabling low-carbon economies and protecting the environment.

Outcome icons for a better future

Sustainability in action

Our approach is informed by what our stakeholders tell us matters most. Read more in these five stories from around the world.

Construction workers looking at a plan
A woman sitting at her desk with a headset

Tracking our performance

Bureau Veritas independently verifies our financial, environmental and social key performance indicators.